Returns

Because every item is made to order, our return rules are specific — here's the short version. Full details in our Refund Policy.

What is your return policy?

Since each order is produced just for you, we can't accept returns or refunds for a change of mind, or for the wrong size, color, or product selected at checkout. If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos and we'll replace it or refund you at no cost.

Are personalized items returnable?

Personalized products are Final Sale and can't be returned or exchanged unless they arrive damaged, defective, or incorrect. Please double-check your details before ordering.

Do you offer exchanges?

We don't offer direct exchanges. If your item qualifies (damaged, defective, or incorrect), we'll replace it or issue a refund. Full details in our Refund Policy.

More questions? Visit our FAQ hub.